Last year I ordered and was refunded for the dress. -Kate. Guess I'll be donating clothes to charity. My Skims Reviews: Is Kims Shapewear Worth It. Company claims the only way money can be refunded is if it was faulty. The quality of the dresses was excellent, but my only issue was the 14-day return policy. Now 4 months later on 01/31/2023 I receive an email that is has shipped. All orders are subject to availability and confirmation of the order price. Lucy In The Sky swimsuits are full of color, have very fun designs and patterns, and will have you showing off lots and lots of skin. We therefore have no responsibility or liability for the content and activities of these linked sites. Not including processing time, estimated delivery time for international orders is 6 to 12 business days, (not including any potential customs delays or remote locations). Company Name Lucy In The SKY Main Industry Apparel & Accessories Retail, Retail Website www.lucyinthesky.com Contact Information Headquarters 748 S Main St, Los Angeles, California, 90014, United States (213) 278-0968 Lucy In The SKY Profile and History Lucy in the Sky: Latest in Fashion. -Kate, I love the products when we receive it however, out of three times, ordering from them, I've only actually received once my dress on time otherwise, I end up canceling and taking a store credit, Hi Heather, Will not refund my money and will only offer a store credit. We're so sorry to hear that your order was delayed. Customers have had difficulties with returning items as well as receiving items (plus, they only offer store credit for returns). Please use the following size guide to help determine your size of clothing. Thanks for your feedback. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. - Kate, Hi Jessica! Do not order from here! 90014. If you had a faulty style/quality issue- you just need to send us a photo of the issue and we can find a resolution. Hi Desiree, Thanks for your feedback. They usually reply within twenty-four hours of your query. The stated ship times cannot be altered with the delivery method. We do not have any paid partnerships with any influencers; we only post real customers wearing the products we actually sell, so this really disappointing to hear. Not to mention that the slip underneath hardly covers anything. You will see an option to automatically apply any store credit you have available on the Payment section of the checkout page. For international customers, return postage is the responsibility of the recipient. They have u order from them and never ship after 30 days. Be careful of ordering something for a particular occasion. -Kate. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. Lucy in the sky is our GO TO for all things special occasion. You can see an estimated delivery time for each style by going to the specific product page and selecting your size, and in your Order History on the My Account page and/or in your email confirmation. My daughter ordered a dress on 9/22 for homecoming; dress still has not arrived and is past the original expected delivery date stated when we placed the order. We accept PayPal, Credit/Debit Card, Apple Pay, or AfterPay for U.S Customers for payments. For any delivery or shipment concerns please contact us within 14 days of the order being shipped. Although the size we ordered was too small, the customer service was top notch in helping us return it and we received a store credit very quickly! Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Tip for consumers:Returns usually only give store credit. Please email us at resolution@lucyinthesky.email so we can assist you sooner. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Unfortunately, we cannot expedite orders specifically beyond the timeframe listed on the product page. She responded quickly and answered all my questions. There was an error with the shipping option which meant it would take longer than the date i was shown.The agent was polite and professional and pointed out my mistake on the payment page. If we are unable to contact you we will treat the order as cancelled. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. It fits exactly to measurements specified in the skirt section for sure! Products used:None, sizing too inaccurate. They said I would be receiving updates and a tracking number. - Kate. BBB Business Profiles may not be reproduced for sales or promotional purposes. this was for a very special event and now i have no outfit and no resolution to this. I will never buy from them and also inform all of my daughters friends at school to not buy from their site. - Kate, Hi Gosset! Unfortunately, we are not selling our styles to other retailers at this time. Hi Hailey, We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. If you have not received your order by the end of your delivery timeframe, we'd suggest following the steps below as they are solving the majority of delivery issues: - Check again the email you received from us regarding your specific shipping information. Please make sure that the style is in original condition otherwise it may be sent back to you. It is an eligible payment method for all U.S orders over $35. It is the size of a T-shirt. Grab your mimosa flutes, strap on your heels, and keep reading our Lucy in the Sky reviews to see if this brand lives up to the hype. Do the dresses come within two weeks and is it worth the money? In the unlikely event that Lucy in the Sky, Inc. or substantially all of its assets are acquired, customer information will be one of the transferred assets. Please email us at resolution@lucyinthesky.email if anything else. I HAVE MY TRACKING NUMBER. Our sizes may run a bit smaller, depending on the fabrication and the stretchiness of the material. This site promises to ship an item by a certain date. Depending at which stage your order is at, we may be able to adjust it accordingly, though this cannot be guaranteed. BBB reports on known marketplace practices. LucyInTheSky headquarters 747 E 10th Street. Horrible company and horrible customer service. Awful quality (paper thin and/or very sheer) & poor design (way too short, inaccurate sizing). Our regular return policy applies to all orders made through AfterPay. Daughter bought a dress for homecoming from this site. The first time it was cancelled altogether. CAN I EXCHANGE MY ITEM FOR SOMETHING ELSE? It was not the representatives fault, so she did great, but the company should do better in alerting guests. Everything You Need to Know, Made Trade Reviews: What You Need To Know. I mean, short to the point where I can see her butt cheeks! I understand this is a busy time of year but so many girls are buying homecoming dresses that won't arrive in time. would it arrive by october 26th? You can choose to accept or decline cookies. You can view your order history by going to the My Account page and by clicking on History. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. You must not establish a link from any website that is not owned by you. Waste of over $200. Poorly made clothing should be considered faulty. Clothing (Brand) Designed in LA For the party girls Tag us for a chance to win a $100 gift card. -Kate Advertisement SR Sydney Rose 1 review US Nov 3, 2022 Happy with my first dress but they need a better return policy I absolutely love the first dress that came in the mail, it is gorgeous and compliments me very well. Products used:We havent received the products. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I reached out 5 days ago to see where it was. We also ensure all reviews are published without moderation. -Kate. By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? The delivery timeframe can also be found on each individual product page, on the My Order shopping cart page, or in your email confirmation. Continue. Needed it for Feb 25th. She even helped me cancel an order and issued my store credit instantly. Not sure why they think someone would want to keep ordering dresses from their site and hoping that it fits or they are stuck with the purchase or a merry go round of returns. I would never recommend purchasing from this company unless you don't care if you ever get the item. If you need help with returning we do have our returns in our FAQ. For my troubles, I've been offered a $25 store credit. We're sorry to hear that you had issues with your order. You can email us at resolution@lucyinthesky.email for any further assistance. All of my questions were answered. https://www.lucyinthesky.com/shop/index.php?route=account/login. I greatly appreciate the customer support 24 hour 7 days a week chat box. Also, if you're ordering in advance for an event, I ordered over a month ahead of time and still didn't receive all my items, so be aware. We may earn a commission from links on our website, but this doesn't influence the opinions of our editors. But, not to worrythey charge your credit card as soon as you make the order. I placed an order of five dresses, and it's taken well over a month for all of them to arrive, even when the shipping date was said to be much earlier. I ordered the Kayden Dress in black. Followed up shortly after the purchase to make sure everything was ok. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. The customer service is out of this world. They do not respond to emails after 5 times across over a week. They do not have number to call. We do not provide information to these agencies or companies for marketing or commercial purposes. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014. I never got any notification from them that my dresses would be late or anything. Lucy in the Sky was founded in the Los Angeles area and has stayed central there since. You can also visit this article for more information on getting support! I HAVE NOT RECEIVED MY ORDER. But, just because clothing is designed in one place doesnt mean it isnt made somewhere else. BBB is here to help. I've never encountered an online retailer like this. Why just give your money to a site without the opportunity to try and return an item? Some of the dresses Lucy In the Sky offers include: As mentioned before, all of these dresses are under $100, so if youre balling on a budget or know youre only going to use a dress one time for a special occasion, Lucy In the Sky might be an option for you. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. In the unfortunate case of any damaged or delayed styles, you are entitled to either a refund, store credit or reimbursement of any repair costs. For international orders, any taxes or customs fees are the responsibility of the recipient. I've lost $120 to Lucy In the Sky and received nothing. We want to make sure this is refunded immediately. This isn't a real company. How BBB Processes Complaints and Reviews. The quickest way to reach our customer support team is through live chat. I wish they were more transparent with the type of quality on their website. The cost of foreign products and services may fluctuate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. We had the same issue. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. If all your styles have a 'Within 1 Business Day' shipping timeframe, you will see an FedEx overnight option at the checkout, which is guaranteed 1 business day domestically and 1-5 business days internationally (Monday to Friday). If you still cannot locate it, you may have entered your email incorrectly - reach out to us at shop@lucyinthesky.emailor via Live Chat during business hours and we will resend you your confirmation. It's pretty enticing because the prices are low and they always have free shipping and returns. The online chat help was very helpful! We're having delays in our customer service trying to get to each email, we would love to assist you with your order. These companies are a dime a dozen, you can 100% find another that actually values customer service. We'd love to find a resolution you can email us at resolution@lucyinthesky.email for further assistance. To be honest I completely forgot about this order because it never arrived. - Kate, Hi Chris! If you do not wish to be contacted for these purposes or you wish to request details of personal information which we hold about you, we offer a range of ways in which you can contact us: All email messages and email newsletters will contain information on how you can unsubscribe. Our cut-off for same-day express shipping is 1pm Pacific Time. Its pathetic that they do that to customers. We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know at shop@lucyinthesky.email if you have any complaints or comments. Hi KM, They weren't prepared for homecoming season and got behind. I paid an extra $30 for fast shipping even though I ordered a month in advance. They weren't rude per se, but they were deeply unhelpful. We have no idea when the dress will arrive or if it will arrive on time. Greater Los Angeles Area Companies With More Than 10 Employees (Top 10K) 9,930 Number of Organizations $227.4B Total Funding Amount 14,607 Number of Investors . The 24/7 chat is turned off and nobody bothered to respond to my email. They offer advanced store credit on returns and after chatting a live agent and giving the order number, they found I'd already shipped it and immediately sent my store credit code to my email. Your Order Has Been Processed! We encourage you to review those policies when you visit those sites. Thanks for your feedback and review! Greater Los Angeles Area E-Commerce Companies. If you placed an order without an account, you can use the same email to create an account to access your return label. Let us know if anything else and you can email us at resolution@lucyinthesky.email! Unfortunately many people fall for their intentionally obtuse return policy, but from someone who had a valid return, it took over a month to get my refund returned to my credit card, and I only received it then because I reached out to support multiple times. We ask for your name, telephone number, home address, email address and age forcompetitions, prizedraws, or newsletter sign ups. Images copyright 2023 Lucy in the sky inc. All rights reserved. Thanks for your feedback. Breaching this provision would constitute a criminal offense and www.lucyinthesky.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them. Please email us at resolution@lucyinthesky.email so we can assist you sooner. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Lyrica Racer Back Bikini Set in Orange Strawberry! While Lucy in the Sky offers really cute clothing, the customer service and its policies are ridiculous. Not only are the dresses from the site super cute and have good variety of styles, length, and color, but the customer service is amazing as well. Again, reach out to us at resolution@lucyinthesky.email and we'll follow this up:) i am from spain. This will be automatically applied to your account attached to the email address used for the order. Well look into the stated issue and will work out a way to resolve the situation asap! I don't think you got it! This is the only time I ever have ordered something online when the seller would only give store credit. Sizes go up to either size L or size XL, depending on the piece youre looking at. We're so sorry to hear about the order. Overnight orders shipped Friday will be delivered Monday. Hi Carol, Thanks for your feedback. Meanwhile, the mesh on-top comes is super long and looks incredibly awkward. Not a problem. We do make it as transparent as possible indicating it on our FAQ to be read prior to ordering and easily on every individual dress page.You can email us at resolution@lucyinthesky.email if you need further assistance. We will not be liable if for any reason this Website is unavailable at any time or for any period. Complaint Type: Problems with Product/Service. Purchased a dress that ended up not fitting well, went to return only to learn that they only offer store credit refunds. Lucy In The Skys biggest commodity is definitely their dresses. They have a great live chat setup and I like that they're always ready to help. Date of Transaction 09/09/2022 Order # ******* I placed this order in September for a Halloween costume. This policy is effective from 01/01/2016. When the dresses came they were very cheaply made for the price they cost. Annoying, right?! Hi Matilde, Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. A lot of these dresses are far from modest, so if youre looking to feel sexy, confident, bold, and beautiful, Lucy In the Sky is perfect. Please email us at resolution@lucyinthesky.email so we can look into this for you. I'll definitely send over your concerns to our design team. Customer service is non-existent. Lucy in the Sky, Inc may change this policy from time to time by updating this page. Email: shop@lucyinthesky.email - replies within 24 business hours. Any charges are the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. Lucy In the Sky claims domestic shipping typically takes two business days, while international shipping usually takes six to twelve business days. . Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. Do not trust this shop to deliver. We may also send you from time to time (by email) information about products and services and details of promotions and special offers from Lucy in the Sky, Inc. As soon as you place the order, it is processing on our end. Also, the sizing is so inconsistent and doesn't really seem to follow the size chart they have on their site. Products used:Still waiting for it to arrive (for 6 weeks)! Terrible return policy. I messaged customer support and with the help of Cassandra M, I was able to receive a full refund for my items that did not work out. I reached out to customer service numerous times and have not had a response. -Kate. I emailed on 9/16 noone has contacted me. Our small is generally the equivalent of a US Size 2. You can check out our return policy at http://www.lucyinthesky.com/shop/help as well as each individual product page under the Payment and Return Policy section. We're so sorry to hear about the order. Our customer support team is available Monday through Thursday 8 am to 4 pm and Friday 8 am to 3p pm EST (Excluding all . Dispatch times may vary according to availability and subject to any delays resulting from postal delays for which we will not be responsible. Ordered a dress 10/12 in anticipation of a delay (their site said Nov. 5 would be MAX date of arrival). Hi Denver, The average timeframe is about 2 weeks all together, though can be longer or shorter, depending on processing time and potential customs delays:) Just enclose your order details in your return package and send it back to our Return Address below: Lucy in the Sky, Inc. 748 S Main St. Los Angeles, California. Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. To its accuracy only offer store credit no idea when the seller would only give store.... From their site be MAX date of Transaction 09/09/2022 order # * * i placed this order it... Something for a chance to win a $ 25 store credit refunds you are offering to purchase a product and. In alerting guests: shop @ lucyinthesky.email for further assistance the size they... 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Orders which are returned to sender will be automatically applied to your attached. Reach out to us at resolution @ lucyinthesky.email if anything else it Worth money... The company should do better in alerting guests to find a resolution you can email us at resolution @ so. The equivalent of a us size 2 opportunity to try and return item. Sizing ) we also ensure all Reviews are published without moderation is our to! Company claims the only time i ever have ordered something online when the dress will arrive on time only! Are a dime a dozen, you can email us at resolution @ lucyinthesky.email if anything else, telephone,... Forcompetitions, prizedraws, or AfterPay for U.S customers for payments rude per se, but my issue... Be receiving updates and a tracking number 2023 lucy in the Sky received! ( Brand ) Designed in LA for the content and activities of these linked sites you... A tracking number my email dress for homecoming from this site the following size guide help! 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