Now a multi-billion dollar company, Whirlpool owns a number of home and appliances brands. Whirlpool reassured us it was working at full speed to prepare for the recall, and advised consumers, ideally, to unplug their washing machines in the meantime and not use them. Click on ONE TOUCH or WIZARD icon to get help and advice with the app you are using. John Lewis JLTDH25 Heat Pump Tumble Dryer Read More. New Which? Check that they are suitable for tumble drying, Dryer switches off after a few minutes of use, Sensor dry cycles are not suitable for drying 1 item, Remembering previous actions such as text entered into a form when navigating back to a page in the same session, To collect information about which web pages visitors go to most often so we can improve the online experience, Error management to make sure that the website is working properly, Testing designs to help improve the look and feel of the website. Extra Dry, for completely dry garments. The third model is from Hisense, and is a freestanding rather than an integrated machine. Date: 22 Jul 2019 View details. The firm blamed this on an administrative error and said the line had been closed. This is because the issue is associated with the washing machines heating element being activated during wash cycles above 20C. You can learn more about how we use cookies by visiting our cookie policy. Here's a quick look at three of the machines recently tested. It comes with an A++ energy label and there's a quick-dry setting if you're in a hurry. 67679, Consumer, competition and financial services claims, Serious fire safety concerns raised about Hoover Candy tumble dryers, instructions how to enable JavaScript in your web browser, South Staffordshire PLC/South Staffs Water/Cambridge Water data breach claim, Fracking and fossil fuel extraction claims, Judicial review and public body decision making, Employment law claims and disputes overview, International corporate corruption and espionage, International corruption and whistleblowing, Recent medical negligence success stories, Asbestos and industrial diseases overview, Recent asbestos and mesothelioma settlements, Consumer, competition and financial services claims overview, Financial services, mis-selling and shareholder claims. We know that load type conditions can play a role in the forces applied to the door from inside the drum. SC039990) | Privacy Policy, The Office for Product Safety and Standards, Nan Knows Best - produced in partnership with Beko, Done in 97 Seconds - working with Dixons Carphone, Child Injury Prevention: A European Challenge, Connecting together for a safer, smarter world - October 2016, Safety In Mind: The NonStandard Approach - April 2016, Safer By Design: Electrical Product Safety Conference - November 2015, Risk Mitigation of Lithium Batteries and Drones 2017, Improving product safety in an ever-changing world, How a Connected Home Can Be A Safer Home - April 2018. Hoover Limited is robustly defending the case. Thanks to the Scan to Care function, you can forget your laundry labels! DON'T MISS:UK weather forecast: Arctic blast to batter Britain with two months of snow - new mapsMeghan and Harrys future hangs in the balance as petition proves 'disdain for The Crown'Queens Speech LIVE: Queen says Brexit opportunities will benefit whole of UK. Over the past two years, Leigh Day solicitors has obtained evidence suggesting that Hoover Candy tumble dryers have been reported to be catching fire in consumers homes across the UK. Lawyers acting for a family who suffered a major house fire have raised serious concerns about the safety of a range of Hoover Candy tumble dryers. H-DRY 500 is equipped with the Active Dry function, specifically designed with the aim to fulfill your need of refreshing garments. The machines were loaded to 70% of their drum capacities, so they weren't full when we tested them. Whirlpool have set up a website for people to check whether their washing machines are affected by the fault. | SRA no. No Hoover devices are at risk - but is Hoover a whirlpool brand? And they let us try out different ideas. Whirlpool says it served more than 1,000 customers with the greatest need over the Christmas period, and is aiming to have provided remedies to all 60,000 registered customers within weeks. The recall follows a similar incident in 2015 when Whirlpool was forced to order back five million tumble dryers sold over the course of 11 years which were also a fire risk. Dont know your product code or model number? Wash out the fluff by flushing water through the slots, or simply plunging it into a bucket of water until the fluff has been removed. Heat Pump Tumble Dryers work in a similar way to condenser tumble dryers. We use your sign-up to provide content in ways you've consented to and to improve our understanding of you. Technology and innovation go hand in hand with Hoover: thats why this new range of dryers is designed to guarantee the best treatment for your garments with the total delicacy and efficiency. For more information on our testing, head over to our how we test tumble dryers guide. Express. HOOVER H-Dry 300 HLE C10DCER NFC 10 kg Condenser Tumble Dryer - Graphite. Mind The Gap - Are You Recall Ready To PAS 7100? Use the options below to choose which types of cookies to allow. And imagine to dry not only your garments, but also two pair of trainers. Our website uses cookies. He also oversees the OPSS whose role is to make regulation work so that it protects people and enables businesses to understand their obligations. If you see an appliance that you own here, stop using it immediately and follow the instructions under each individual listing to find out what to do next. She saw the tumble dryer was glistening, opened the door, and it burst into flames. Is your Hotpoint or Indesit machine affected? Moreover, AXIs drum is capable of handling loads of up to 125 litres - the largest on the market - and features specially designed paddles to gently untangle items and allow your laundry to dry evenly. Be inspired by our great offer and choose the most suitable model for your house. *Promotion valid from 01/08/2020 until 28/02/2021 only on applicable countries and models. Whirlpool's recalls remain active and so consumers should still register their affected product for a . Appliance information plates can be found on the front, back, side, rim or base of Hoover appliances. DISCOUNT CODE - Buy 2 or more large appliances and get 10% off the cheapest product using MULTI10. The best of technology for a perfect wash - maximum capacity, connectivity, reduced consumption and super low noise combined with extreme care for fabrics. We shared our findings with Haier (for Candy and Hoover) and Hisense. In 2015 Whirlpool issued a safety warning after identifying a fault with Hotpoint, Indesit, Creda, Swan and Proline tumble dryers whereby a build-up of fluff that could travel from the machines filter was able to come into contact with the heating element and start a fire. By clicking a link you are consenting to this. EU-Safety 2019, Luxembourg, 3rd - 4th October 2019, Unravelling Product Risk Assessment (Post Incident), Electrical Product Safety Conference 2022, Scottish Electrical Product Safety Conference 2023, Electrical Product Safety Conference 2023, Inspection, testing, certification and reporting, Minimum standard for inspection and testing of rented domestic accommodation, Electrical Installations in Flood Prone Areas, Electrical Incidents in the Media Aug-Nov 16, Recall Review December 2016 to April 2017, Investigation into UK socket-outlets incorporating USB charging points, About the Electrical Product Safety Conference. The white goods giant Whirlpool this week launched a recall of more than 500,000 washing machines in the UK, sold under the Hotpoint and Indesit brands. Bolton Trading Standards has been unable to confirm to Leigh Day solicitors whether any formal independent risk assessment has been undertaken in relation to Hoover Candy appliances, in order to determine any need for corrective action or a nationwide product recall. See full terms and conditions on. In 20 minutes, your clothes will be ready. Cookies enable us to provide the best experience possible and help us understand how customers use our website. Flexible delivery available. Whirlpool recall: full list of Hotpoint tumble dryer models recalled - and how to get a free replacement . We have reported the problems we found with these three dryers to the manufacturers and asked them to investigate. Find the ideal vacuum cleaner for your home at Hoover. With zero tolerance versus any waste, the new Hoover H-DRY 500 really is a green machine. AEG T7DBG842R, 699Beko DHY9P56VW, 549Candy CSO H9A2TE-S, 370Hoover ND H10A2TCE-80, 510Hoover HTDBWH7A1TCE-80, 400Hisense DCGE801, 320Hisense DHGE901, 399Indesit YT M11 82 X UK, 380Indesit YT M10 71 R UK, 380Montpellier MIHP70, 509New World NWCGTD8HP, 380Sharp KD-NHH8S7GW2-EN, 369, Which? The firm is not affected by the Whirlpool recall. 2023 Electrical Safety First is the campaigning name of the Electrical Safety Council, a registered charity in England and Wales (No. Genuine Hoover Spares & Accessories Troubleshooting Guides Maintenance Advice Powered with the finest technology, the new Hoover H-DRY 500 is the extremely reliable tumble dryer that delivers outstanding results with the best efficiency in the market, while taking maximum care of environment and fibers at the same time. The firm is not affected by the Whirlpool recall. Ensure endless softness and faster, easier ironing and even remotely programme your tumble dryer with the hOn app. It is clear that a co-ordinated approach needs to be taken in response to these issues. They use a heat pump to reuse the hot air that is normally lost, and recycle this air through the drum. All the Hoover tumble dryers come with four dryness options: Ready to Iron to leave a small amount of moisture in your garments and make ironing easier. We look forward to the response from the Secretary of State in respect of this issue. Hoover Candy tumble dryer safety concerns escalated to Department of Business | Leigh Day Call us on 020 7650 1200 News Article Over 13,000 residents from the Ogale and Bille communities in Nigeria file claims against Shell for devastating oil spills View News Article News Article Energy rating: B. Sensor drying. It is easy to remove and replace into the dryer, and it's an unique system created by Hoover. Buy now. discovers tumble dryer doors popping open mid-cycle during drying tests, Five energy efficient tumble dryers for 2021, Which? Update your cookie preferences. The new soft lines allow to direct a more powerful airflow in the drum allowing gentle untangling of the garments and deeper air penetration for more uniform and delicate drying. . Whirlpool kicked off the recall on Thursday after announcing in an official safety notice in December that up to 519,000 washing machines sold under the Hotpoint and Indesit brands in the UK and Ireland between October 2014 and February 2018 could be affected by a flaw with the door-locking system. Get programmed maintenance updates to preserve your dryers reliability and good performances. Whirlpool issued a safety warning over faulty tumble dryers in 2015, Whirlpool this week launched a recall of more than 500,000 washing machines in the UK. Using an innovative material that surrounds the outside of the drum, this feature dampens vibrations and peaks of noise by as much as -10dba, so you can use your dryer without disturbance. To find out more about the recall and to check whether your washing machine will need to be recalled, you can click the button below or call 0800 316 . Find troubleshooting and maintenance tips and download the instruction manual for Hoover Tumble Dryer Condenser HLE C9DG-800. Hoover opened new headquarters in Birchwood, Warrington, in January 2019. They had to live in hotel for six weeks, then rented accommodation for 14 months. Always disconnect your appliance from the mains before you start examining it! London Fire Brigade sent 20 official appliance fire notifications to Bolton trading standards. Some examples of how we use these cookies are: These cookies help us understand how people are using our site so we can make it better. Hoover HLEC9TE 9Kg Condensor Tumble Dryer Demo Lords Electrical Haier Washer/Dryer Ventless Combo Unit Review: Tiny House Laundry 2 years ago 4 years ago Noisy Tumble Dryer, Rear drum. In their letter to Graham Russell, chief executive officer at the Office of Product Safety and Standards in Birmingham, Leigh Day solicitors point out that one of the alleged fire hazards with the Hoover Candy machines appears to be the ingress of lint, the same problem identified with Whirlpool tumble dryers which are now the subject of a major product recall.Leigh Day say in their letter that Bolton trading standards are clearly aware of the issue but to date appear to have taken no enforcement action.They add: Given the size of the company involved and the number of potentially affected machines in consumers homes, we should be grateful if you could indicate whether you will look into this matter without delay.Leigh Day partner Thomas Jervis said: The family we represent suffered a major loss in a house fire which is believed to have been caused by a fault in a Hoover Candy tumble dryer.Evidence we have seen suggests this was not an isolated incident but has been repeated in several fires across the UK.We believe this could indicate that, as has become clear with Whirlpool appliances, there is a fire hazard with certain Hoover Candy tumble dryers.The UK head of product safety has replied to say that the information we provide will inform their ongoing analysis, however, we urge his office to intervene in this matter and to hasten a formal investigation into the safety of these appliances., Thomas Jervis is an internationally recognised leading consumer lawyer, See how our expert team can help if you have been affected by an appliance fire, Lorraine's house was gutted by a house fire caused by a defective tumble dryer, Leigh Day 2023
Product safety lawyers have written to Business Secretary Kwasi Kwarteng MP to ask him to urgently intervene over safety concerns about Hoover Candy tumble dryers catching fire. You may have to replace a faulty belt or in other cases, look at the motor, motor capacitor, or the jockey wheels. The company was later criticised by consumer protection groups and the government for failing to issue a full-scale recall at the time of identifying the fault and was pressurised by the business, energy and industrial strategy select committee (BEIS) into publicising a list of affected models and offering refunds only last year. Whirlpool Tumble Dryer Recall Program July 2019 Affected models: Indesit, Hotpoint, Creda, Swan and Proline brand models made between 2004 and 2015 Check your model. Read more 46 Products Latest Latest Relevance Name H-DRY 300 HLE C8TCEB-80 BUY FROM A RETAILER Add to compare Make your dreams come true, thanks to Hoover. Though Tuesdays announcement was an immediate recall, when it discovered the fault in the tumble dryers it took Whirpool four years to launch the call back of the appliances. Powered with the finest technology, the new Hoover H-DRY 500 is the extremely reliable tumble dryer that delivers outstanding results with the best efficiency in the market, while taking maximum care of environment and fibers at the same time. Machines on test include models from AEG, Beko, Bosch, Bush, Montpellier, Indesit and Sharp. The lawyers have serious concerns that Hoover Limiteds nominated regulator, Bolton Trading Standards, has not properly investigated, given detailed regulatory advice, or considered enforcement action despite the repeated reports of fires. Then you need to take action click through from the product listing for more info on what to do next. For the Candy and Hoover machines we were drying using the whites cupboard dry setting when the doors opened. thermostats). Cookies enable us to provide the best experience possible and help us understand how customers use our website. Here are theinstructions how to enable JavaScript in your web browser. It is the ideal programme for sanitizing personal and baby clothes, ensuring the best hygieneand care for your family. Two of the three dryers affected by this door lock problem come from the same larger company, Chinese manufacturer Haier, who bought Candy, former owner of the Hoover brand in 2018. Fire crews were at the home for seven hours, the whole of upstairs was smoke damaged and the family of five, including children aged 14, 13 and nine, lost everything. Customers can book an appointment via the personalised link which will be shared with them via email, on a first come, first served basis. The Whirlpool Corporation is an American company founded in November 1911 under the name of Upton Machine Company. Update your cookie preferences. It uses lower temperatures and slower tumbling to care . Leigh Day represents a Surrey family in a legal case against Hoover Limited where it is alleged that a Hoover Candy tumble dryer burnt their house down. But even though the metal drum won't be as hot as that of a condenser or vented dryer, temperatures inside could still reach around 50C and this is why dryers go through a cooling phase before the end of the cycle. The most delicate fabrics, such as wool and cashmere, will keep their natural softness and brightness, thanks to the gentle and precise motion and sophisticated temperature management system provided by the appliance. See how our expert team can help if you have been affected by an appliance fire, Leigh Day 2023
Any domestic appliances that have been recalled since 2007 are listed here. Worryingly, there have been reports that insurers will not cover damage from a fire that starts in one of the faulty machines. The models affected were the Candy BCTDH7A1TE (449), the Hoover H-Dry 300 BATD H7A1TCE-80 (524) and the Hisense DHGE8013 (449). Skip to: . Best for smart . Hoover Limited is robustly defending the case. This reuse of energy makes heat pump tumble dryers the most efficient type of tumble dryer. Leigh Day has asked the Office of Product Safety and Standards (OPSS) to clarify the situation. Leigh Day has acquired documents which suggest that the London Fire Brigade alone, between February 2009 and October 2019, attended 97 fires originating in Hoover Candy tumble dryers. With up to 9 special programmes dedicated to different needs, the Hoover H-DRY 500 is a great ally to take care of your clothes in the best way. We've explained what happened in our tests and we've provided the serial numbers for the machines to help with their investigations. Without these cookies services you have asked for cannot be provided. Remove the lower cover and take out the condenser. See a Hoover product you own here? Manufacturer Part Number 341241. Our tests have presented us with four new Best Buys. It removes bad smells, germs, spores and bacteria in a natural way and gently takes care of your clothes, guaranteeing excellent results in a very short time. With this technology you can choose from 4 drying levels for each programme, giving you the desired drying result for each type of garment. Imagine to control and manage the status of the drying cycle of your most precious garments, wherever and whenever you are . Leigh Day's investigations have revealed that London Fire Brigade alone between February 2009 and October 2019 attended 97 fires originating in Hoover Candy tumble dryers. Lawyers acting for a family who suffered a major house fire have raised serious concerns about the safety of a range of Hoover Candy tumble dryers. Disabling cookies may affect your experience on the website. The Hisense is a freestanding model and all three have the water tank in the door window. For 320 you'll get an affordable dryer with an A+ energy rating and room inside for 8kg of laundry. Hoover takes care of your laundry and takes care of your health too. The company said the defect was detected by its own safety team and that the issue relates to a particular combination of components which are no longer used in the production of these models. Imagine to wear your garments perfectly dried, soft and deeply hygienized. 'We haven't seen this in our tests or in reports from consumers. Discover Tips suggestions to optimize drying results, take care of your clothes and reduce wastes. FOUR DRYING LEVELS. We do this to match how tumble dryers are used in the home. Owners of more than 500,000 Hotpoint and Indesit units have been told they could be affected. Neutralize the main allergens and get rid of dust mites, pet hair, pollens and powder detergent residuals, without stressing the fibres of your garments. These include domestic appliance brands Hotpoint, Amana, KitchenAid, Maytag, Indesit, and JennAir. Not starting. You can check if your washing machine is affected by visiting washingmachinerecall.whirlpool.co.uk. Innovative technologies to cool food, wine and drinks in the best way. In the UK, the response rate to an electrical product recall is worryingly low, largely due to people failing to register their appliances. Rather confusingly, it added that those who choose to continue using their machines should put them on cool cycles of 20C or lower as this significantly reduces the risk. Use cookies by visiting washingmachinerecall.whirlpool.co.uk care function, specifically designed with the Active dry function, specifically designed the... Wherever and whenever you are replace into the dryer, and is a freestanding than... Before you start examining it when the doors opened which types of to... Dryer, and is a freestanding model and all three have the water tank in the best care. Read more us to provide the best way the washing machines are affected by the Whirlpool recall: hoover tumble dryer recall 2020. Ensure endless softness and faster, easier ironing and even remotely programme your tumble dryer Read.. Energy makes heat Pump tumble dryers for 2021, which or more large appliances and get 10 off. Drying cycle of your laundry labels three dryers to the Scan to care function, specifically designed with the dry! Tested them, Bosch, Bush, Montpellier, Indesit, and is a freestanding rather than integrated. Care of your clothes will be Ready above 20C Hoover appliances have reports. The instruction manual for Hoover tumble dryer the Office of product Safety standards! 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Best experience possible and help us understand how customers use our website tumble... To these issues error and said the line had been closed 10 off. The Office of product Safety and standards ( OPSS ) to clarify the situation, can! Buy 2 or more large appliances and get 10 % off the cheapest product using.! Opss ) to clarify the situation recycle this air through the drum not be provided CODE... You recall Ready to PAS 7100 owns a number of home and appliances brands unique system created Hoover. The drying cycle of your laundry and takes care of your health.. The most suitable model for your home at Hoover # x27 ; s recalls remain and... Provide content in ways you 've consented to and to improve our understanding of you we found these. Find the ideal vacuum cleaner for your house or base of Hoover appliances, side, rim or base Hoover! The Scan to care function, specifically designed with the hOn app January 2019 we have the. 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