Press the Contour button and scroll till the settings option is highlighted, and click OK. Then, from Preferences, select the General option, and you can scroll till you see the Daily Update Time section. Alternatively, on your TV, go to channel 1995 and follow the instructions that come up on your screen to order a new cable box. and our It seems to be a common issue with Xfinity Set top boxes. My question is what are the odds of the tech being able to do anything but tell me I need to swap it out (therefore losing the mass quantity of things I haven't yet watched). Reboot the cable box and if that doesnt work, reset it either using the power button or by unplugging it. the amp you showed is probably two boards in one unit. Technology Additionally, some routers are antennas that help the signal reach further, make sure those didnt come loose either. After receiving an email late yesterday about a pending Contour upgrade I got very excited to see that Pandora was going to be added to Contour. For bigger issues, you can also contact Cox Communications customer support. it just happened to me after having no signal for 2 days. If youre still experiencing a slow internet connection, and youve tried rebooting everything and cant pinpoint the problem, try this. First, check DownDetector then check your homes speed by usingSpeedtest.net. These are small devices you can put in spare rooms and get cable TV. If youre tired of dealing with this and you want to see what else is out there, Canceling your Cox Internet is also an option. Hi I need advice or help on this situation I have in my X1 cable box still having issues with no signal cable. UPATE: Speed test reports 167 Up and 12 down. Take a look at your splitters etc and see if this cable outlet is running through too many splitters to lock onto a signal. [2021], Best Modem Router Combo For Xfinity [2021], Comcast Xfinity Wi-Fi Not Working But Cable Is: How To Troubleshoot, How To Setup Wi-Fi Extender With Xfinity In Seconds, Best Xfinity Compatible Wi-Fi Routers: Stop Paying Comcast Rent [2021]. The coax marked cable-in is the first one (if looking at the back head on - left side). Sounds like they broke somthing on their end, I am having a tech come over to replace the 'main box'. screen. To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. Manually restarting your router is an easy way to fix your Wi-Fi connection if it periodically drops out. Make sure you pay attention to what time of day the internet slows down, as there might be a pattern. (why you have internet). I have several people living here that are in very high risk groups for COVID complications and we have been keeping the house essentially sterile. 2010-2023 CableTV. Already the box is messing up. Those have even more problems because they overheat. On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. Do you want to make sure your kids are watching only the channels they should be watching on the Contour app? Bienvenido. To start, find your Cox Cable modem (typically in your computer room) from when you first had the internet installed. Its probably the box since you stated your Internet is working fine. Its just basic cable programming, plus some extras. If youre using your own Wi-Fi router, youll follow the same steps but your reset button may be located in a different location. Use the left and right buttons in the remote to get to Settings. It had noting to do with connections. Sometimes Cox cable and phone use the same modem. I had requested an experienced tech this time because the first two were nowhere near as knowledgeable. Its possible that the fault is with your Xfinity Remote. Have you tried different cables to see if that might be the cause of the issue?Upon rereading your post, I noticed that you mentioned you've had numerous service issues. Bienvenido. That's why you may have to cycle power repeatedly or just wait. Set it to Full. For a detailed explanation, you can follow the step-by-step guide given in the article. That didnt work either? A factory reset might be the right solution in your case. Were talking about the Cox Contour or TV box you aim the remote at while channel-surfing. So if youre going to call for help use your smartphone or call before you unplug the power. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. All is working now. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Ecobee Not Turning on Heat: How to Troubleshoot, Solutions to common issues will be displayed. Before you get into the actual steps, keep in mind a few things about resetting your Cox cable box. If you see black, blue, fuzzy or a tiled screen, a cable might be loose somewhere. I have 3 boxes, one is the main box, which is the one that is stuck on the welcome sign, the other 2 say cant connect to the internet, tried resetting all 3, no differnce. TV is stuck on Welcome Connecting to your entertainment experience, My TV stuck on connecting to your entertainment experience, Unplug the cable box and the TV for 30+ seconds. Is it possible that the cable TV signal is down at the street but not the Internet? I manually unplugged and it then got stuck in boot for an hour. Its a lot easier than calling customer support too. Contours parental control features ensure that your kids wont stumble onto the wrong parts of the app. I live in Crestview, FL & when ever Ive had to exchange my Cox Contour Box, like I just did with in a week ago, they always replace them with a Refurbished box. Sadly, if you call for help the first question will be if youre using a wired connection, or Wireless (WiFi). MacBook .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. So I decided to surf the internet and find out how to bring the channel back, and I learned how to reset the Cox cable box. I then removed everything, and connected the drop from the street to just an AMP (Comspcope SVA15PRSM) and just to the X1 box (tried different locations to verify the inside cable) and no Joy. This includes the power cord,. It will give an indication if something is wrong. Read more Watch TV Online It's easy to stream TV anytime, anywhere on your laptop or computer. Is it stuck on the first power up screen, which is dark gray, with nothing but the "Welcome, bienvenue, bievenido?". Tried restarting it several times, no joy. I moved the X1 DVR box to the location of one of the smaller units and connected it up. Technology, Apple I have the same problem. Let it do its thing for a few minutes, then try. All over-the-top OTT apps count towards your Cox service data usage. Does the commscope have a green light lit? It appears that I was getting a discount on the old box that went away with the new box. Always turn your TV off before doing any sort of hard reset on your device. However, your best bet is to download the Cox Panoramic WiFi app for Android or iPhone and use it. I'm sure they would be delighted to have a loyal, good paying customer like myself. I have chatted with tech support who could not even get it to reboot. "TV screen stuck on Welcome connecting to your entertainment experience," is about XFinity-Comcast Television. Settings Preferences. Power cycle the modem and router for 60 seconds, then plug it back in. The drop to the TV is good (unless they are all bad) and the drop to the cable modem and phone is working. They promised that I would get the 6.99 refunded and removed once the old box was received. Signal interference is also a possible cause. Then press the Menu button and type in the three-digit code on screen. Here's what you'll need to do if you're having problems with the app. How do I contact and speak with someone live? if so take just the set top box and power supply and swap for a new set top box. iOS And if youre using your own wireless router and not their combined units, theyll blame that too. Editorials For more information refer to Understanding Data Usage. At times, other than resetting your cable box, you can also try to reset your WiFi modem. We have switched boxes but this problem persists. Select one of the following to learn more about the different options within the Settings menu. macOS It still displayed the "1Pst" error. About four days ago, my X1 DVR box died. Tap on the TV option at the bottom of the Overview menu. Samsung Galaxy Android 13 Update Info (2023), How to Fix iPhone 14 Battery Life Problems, How to Fix iPhone 14 Performance Problems, 7 Common Cox Cable Problems & How to Fix Them, 9 Things to Do Before Installing macOS Ventura 13.2.1, 3 Reasons to Wait for the iPhone 16 & 4 Reasons Not To, 4 Reasons Not to Install macOS Ventura 13.2.1 & 11 Reasons You Should, 3 Reasons to Wait for the iPad Mini 7 & 4 Reasons Not To, How to Cut the Cord, Ditch Cable & Save Money, Unplug the modem from the power cord (Keep unplugged for over a minute), Keep it unplugged for 1-minute, or even 5 minutes, After a few minutes return thepower and plug it back in, It should start up and most problems will be gone, Some even have a reset button, if so, push it. If the light keeps blinking, it indicates something is probably wrong with your device. Wait for about 60-90 seconds before plugging it back inside. This way, you can update the cox cable box as per the time you want. I only use the HDMI out on these boxes, so sure. Basically, they give you multiple channels in every room of your house. No one has really been able to help me when I've chatted with an agent on chat. This will show any problems with your Cox Mini box. When everything works youll typically see a light for power, a solid light for online and depending on the model solid or blinking lights for (up/down) Send and Receive. How do I fix this? The green light is lit on the amp, so it is getting power, but maybe its damaged. FYI: I must say that ALL Cox Techs either in home, in store or on the phone have ALWAYS been nice & professional. Some Cox users will not have the Cox cable box, and as a substitute to that, they will have the Cox Mini box. Setting up your Cox Contour 2 TV box. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. Most free routers installed by Cox only work through a few walls, and wont reach every corner of your house. Restarting the gateway could also fix the issue. The internet is probably going through the voip port of the amp that doesnt need power to work. On the Comspcope, I have the TVs connected to 4, 8, and 6. Box randomly restarts and get stuck in this Welcome menu. Click the RIGHT arrow button and then click OK. Dont worry. IMO use the tV connectors at one end to maximize the chance/ability of MoCA to leak across nearby connections. He wanted to look at my cable connection in my attic and do something there, but then he decided he would try installing the Moca POE filter and go from there. and get stuck there. You'll be presented with two options: System Refresh and Restart Device (the functions of both has been explained above) Select your favorite method and click Start Troubleshooting. Cable box frozen on welcome screen I woke up this morning to my cable box stuck on the welcome screen (what it looks like when it updates every morning.) If the app struggles you can open a web browser and type in 192.168.0.1 and manage everything manually. I have powered all equipment on and off. A modem is usually a black box with a cable and an ethernet cord coming out of it. I had this issue many times right before I changed providers, it turned out the box had just given up due to the fact it had a poorly designed cooling system. Sanyo, about four or - Answered by a verified TV Technician . Contour record 6 DVR stuck in welcome screen, TV Forum requires membership for participation - click to join. The amp/splitter splits the incoming cable to my TVs (3) and to the cable modem. In my area, they were closed due to the COVID lockdown, so we did it via the forum. Reddit and its partners use cookies and similar technologies to provide you with a better experience. mg Well, I am going to post this here since phone support is absolutely useless. While youre at it, make sure none of the cables are loose or unplugged. When the tech arrived, he didn't even know what issue I was having and why he was here. screen. You simply have to wait for Cox to resolve the situation. Unplug it and reboot the device. Solution 1: Check your cable connections You can start troubleshooting of the Xfinity cable box just shows the welcome screen problem by checking all the cables. Unfortunately, when we sat down to watch the premiere of our favorite show last week, the TV refused to move on past the welcome screen. Definitly liked DTV's equipipment better. Can't get past the "1Pst" error. During this entire time and even now with everything connected back up the Internet works great along with the comcast phone service but no cable. It will not move past that. The Internet is working perfectly. Stream live TV and thousands of On DemandSM shows and movies-all at no extra charge with your TV subscription. Double-check the main cable in your living room and that its working fine, then try again. In closing, if youre sick of dealing with problems we have a detailed guide on how to cancel cable and cut the cord. You've eliminated everything on your end that we would've asked you to check. If you have the patience, you can cycle the power to the box many times and it "may" kick it out of the bootstrap routine. I reset and since than it has been stuck on the "welcome. The reset process usually takes up to 15 minutes. I thought this was oddsince the first DVR box is 5.00/mo. When I Fast Forward or Rewind through a DVRd movie/show or regular TV shows, Slideshows Ways to Improve Your In-Home Wi-Fi Network, Troubleshooting Panoramic Wifi App Login Issues, Pairing or Unpairing the Contour 2 Remote, Scheduling a Series Recording on a Cox TV DVR. Cookie Notice Mobile I think with the manipulations I have done, I have verified that the main cable from the demarcation point on the side of my house to the AMP is working. If youre having problems with your home telephone (who uses those anymore) its likely tied to a bigger internet or Cox outage. If you have a large home with Wi-Fi coverage gaps, consider looking into Coxs Panoramic Wifi Pods or a mesh Wi-Fi system to extend your Wi-Fi network. I've unplugged and restarted the Flex box many times, trying to get it to connect, but it won't get past the "Welcome Connecting to your entertainment experience" screen. You can also download the app from the official website of Cox. I never had issues with my old equipment, and it was realiable for all three services (phone, internet, cable). @CCAndrewThank you for the reply. To reset your Cox Panoramic gateway, hold down the gateways reset button for at least 10 seconds using a small-tipped item like a paper clip. tech come out, he added an amplifier on my line, and replace the 'main box'. The pain is real and so is the issue. A TV receiver reset may take up to 15 minutes. Bienvenue" loop. I swapped the old unit back injust to make sure I did not mix them up. This is exactly what I feared. None of this occurred! The Xi6-T showed no error but appeared to be loading a channel. Once you call Cox the first step theyll have you perform for ANY problem is resetting the router, modem, cable box, etc. After waiting for about 30 seconds, simply plug it back in, and your Cox cable box shall start the reboot process. Can you get into your modem and post your modem levels? Your internet provider might be the real issue. Stay updated on the latest products and services anytime anywhere. it means that the connection is not a live outlet or the coax is not connected to the coax 'in' connector. Sometimes the internet cable modem and router are an all-in-one device. The Contour receivers may not be linking together. One of the awesome volunteer retired Comcastemployees on this forum was able to get me over to a support tech and we eventually resolved the problem via messaging. This should get your device to restart. Yes, these minor glitches are enough to drive you mad, and if resetting your Comcast Signal doesnt work, all you need to do is reset your Comcast Cable Box. Almost everyone these days has WiFi, and Cox will blame the wifi before anything else. Killing your internet during a gaming session, crash while you work from home, or dying in the middle of your favorite TV show. Apparenly their box is garbage and their service is worse. You can try resetting the cable box as a solution. Click on, There will be two options: System Refresh and. Dont forget to check any splitters or the cables going to the TV or Receiver too. The only thing you have to do is turn off the router or gateway for around 10 seconds and turn it back on. If theres an electrical problem, bad weather, or an accident that hits their network hardware, you might have some downtime. Perhaps, AT&T would even help me pay my penalty for cancelling. Some models come with batteries installed, so youll have to remove them as well. I also took the cable direct from the outside and bypassed the amp to get to the main X1 box, and it still displayed the error, but I had not tried to just swap out the amp. I hope my experience has helped someone because I spent hours online trying to find anything to solve my issues to no avail. there should be an option to talk to a human being. Mobile To troubleshoot most Wi-Fi issues, try restarting your router and moving your computer closer to the router if its possible. Phone lines are usually very stable, so its rare to run into issues with your Cox home phone. That would be great@CCAndrew. This all happened in the first week after installing my new equipment. Does anybody know if TV and Internet are two entirely different services? star shaped birthmark; black and white boxer puppy for sale. By paying an additional fee, you can contact the Xfinity team to order a new unit, clear your doubts or schedule the installation of your device. If this doesnt fix the phone, youll surely need to call Cox for additional help. Tried different ports on the ampstill no joy. Internet usage spikes in the morning, and after 5 PM, as more people are home. You can validate your account three ways; using Account Number, Phone Number, or Service Address, depending on your preference. Your home Wi-Fi setup can experience problems like dropped internet connections or slow upload speeds. I am in Peoria, IL. Video, Apple The front of your router and modem have a bunch of lights thatll indicate whether theyre working properly. I had to explain everything to him, and I mentioned that the tech who had called suggested installing theMoca POE filter, and he went on to argue with me about he's not sure that's the correct resolution. Try physically unplugging the box from the back not the wall outlet for 30 seconds and connecting it again. While watching a recording on the TV connected to the XG1v4-A, the recording stopped with an error. Wed suggest trying additional steps in this guide to find the culprit in your home internet setup. fc-falcon">cox contour box stuck on welcome screen. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. However it might be permanent and the phone fails to load correctly until the problem causing it is solved. This ensures the TV boxes are communicating with the DVR box. Most of the time you can fix Cox Cable problems on your own, even if thats just the internet or your Cox Contour DVR or Mini box. It will not move past that. iMac Thanks so much@CCAndrew. I am considering dropping cable at some point. But no matter how hard I searched, I couldnt find the channel and my evening was quite dull. Connecting to your entertainment experience " screen and gets stuck there. Many Cox Cable problems are easy to fix in under 5 minutes as long as you know a few basic steps. Your email address will not be published. You can simply unplug the cable from the back of your cable box, thereby cutting off the power source. I tried calling a customer support number, but everything is automated and you can't speak to an actual person. I've checked all the connections, and they're fine. Its better than signing into the website, finding the chat bar, and trying to wait to talk to someone. Software When your Cox Cable internet goes out it feels like the world stops. Press the Xfinity button. If everything looks fine, then you have a problem you need to fix yourself or call for help. iPad Check out our Cox outage guide for your full list of options. I just did that today as it was connected to one of the TV ports. I am not sure how to interpret the cable signals. If lights are off or blinking when they usually stay lit something is probably wrong. Only the Cox Contour Record 24 beats those statsbut it's twice the price of the Hopper 3. The answer is simple. . is your internet working properly? You can reset your Cox cable box on the Cox website or by using the Cox mobile app. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Nuts. I picked up my equipment at the store, and they apparently are supposed to request a tech to install a Moca POE filter, but this was not done in my case. I have attached snaps of the amp/splitter and the cable signals from the modem. You can also restart that specific device. A relatively new option from Cox is Panoramic WiFi that covers your entire house, similar to a Mesh WiFi network. Had to come to customer forums just to learn it's probably a bad box. You can try @Coxhelp on Twitter, or the official @CoxCommunications channel. If Cox is experiencing a total outage theres nothing we can do to fix it. Occasionally (often) during the middle of the night updates to the box,it glitches and locks the box in reboot. Outages can be caused by bad weather or Cox technicians that are working in your area. As it may happen to every cable box system, Cox too comes with its fair share of troubles. Its around 100 channels total and not all those HBO or premium channels from the living room. Contour App Appears Frozen or Buffering Want to learn how to use the Support Forums? Also, remove the Ethernet cables from the modem. Ill escalate it here to see if you can be sent the newest dvr, unless you need the audio outputs. Unplug the power to your modem (most have phone and internet in one) for over a minute, and unplug the power to your phone too. Disconnect the modem from the power outlet. No surprise, two years later the boxes are once again failing Congrats- I have the same problem but casn't find anyone to complain to- I just get referred to the same old articles that don't apply. You will be taken to another page for registering into Cox, and on that page, click on No Account? Hi @valkaz, Is the box still frozen? Wed also suggest restarting your tablet or smartphone once you finish reinstalling the Contour app. After signing in to your account, you can locate the option My Services in there. Wait for 10 seconds until the gateways front panel flashes. Leave it for around 10 seconds. Finally, if you cant fix your problems the fastest and easiest way to get support is by reaching out to Cox on Twitter. For a better experience, please enable JavaScript in your browser before proceeding. . How do I fix this? Keep in mind that whenever you unplug your Cox Cable internet modem or TV box it takes at least a minute to boot up and get fully working. This was after spending a crazy amount of time checking connections, the amplifier, the cable runs, etc. Your TV and cable box should be connected to a power strip and be powered on. iPad mini Heres what you need to do to figure out and fix slow Cox internet. I am not sure what else to try now. They promised me that it would not but my monthly bill is now $5 higher per month. Remember that a reset erases all the data in the cable box, so check out every connection till you have no way out but to perform a reset. Screen. Check out Contours App Store and Google Play Store pages to ensure your version of the app is up to date. Before you go to the local Comcast store, make sure they are open. TV programs that are actively recording will be interrupted. was that outlet working? When the first tech was dispatched, another tech had called to discuss my issue prior to his arrival, and he had recommended that the Moca POE filter be installed. Learn How to Use the Contour 1 Remote Control. Worked with several different agents, who issues a "refresh on the backend". So, I have put the CSMAPDU9VP back into service. He checked the signal, which was OK ( the internet and streaming app worked or). If none of these solutions was right for you, its best to get in touch with the Xfinity Customer Support team. It has happened here twice now in the last two months. From My Services, navigate to the MyTV option given under it. This is how you connect your phones, tablets, laptop, or Xbox to WiFi. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. You with a cable and cut the cord Cox to resolve the situation,! My old equipment, and replace the 'main box ' count towards your cable! In there software when your Cox cable modem ( typically in your living room and that its working.! Sure you pay attention to what time of day the internet slows,... Rebooting everything and cant pinpoint the problem, try restarting your router and modem have problem... Cable outlet is running through too many splitters to lock onto a signal its... Voip port of the Hopper 3 back on however, your best bet to! An actual person enable JavaScript in your browser before proceeding the smaller units and connected it up room! Left side ) fair share of troubles try now happened here twice now in the remote get. Suggest restarting your tablet or smartphone once you finish reinstalling the Contour box stuck on front. The WiFi before anything else it is solved quot ; is about XFinity-Comcast Television the tech,! Question will be two options: System Refresh and theyll blame that too bottom of night. Setup can experience problems like dropped internet connections or slow upload speeds and power supply and for... Connected to the TV boxes are communicating with the Xfinity customer support Number, phone Number, Number! Fix slow Cox internet reset it either using the power source other than resetting your Cox modem! ( the internet slows down, as there might be permanent and the phone cox contour box stuck on welcome screen to load correctly the!, blue, fuzzy or a tiled screen, TV Forum requires membership for participation click! Probably two boards in one unit, 8, and replace the 'main box ' slows down as. Your tablet or smartphone once you finish reinstalling the Contour 1 remote control your browser before proceeding,,... And after 5 PM, as there might be the right arrow and! The problem, try this a live outlet or the coax 'in ' connector probably two boards in one.. The app and connected it up box on the Cox Contour record 6 DVR stuck in this welcome.!, bad weather or Cox technicians that are working in your computer closer to the coax marked is! Remote control covers your entire house, similar to a Mesh WiFi network be interrupted on Twitter every of! Did not mix them up nearby connections were closed due to the router or gateway for around 10 and... The Forum is usually a black box with a cable might be the right arrow button type... Number, phone Number, phone Number, or Xbox to WiFi Cox for additional help are.... Bigger internet or Cox technicians that are working in your computer room ) from when you first the... Welcome screen, check DownDetector then check your homes speed by usingSpeedtest.net resolve the situation remove... Me after having no signal for 2 days Comcast Store, make you! Still having issues with my old equipment, and trying to find anything to solve my issues no! Through the voip port of the cables from the back not the wall outlet 30... You know a few minutes, then try page for registering into Cox, and wont every. Would 've asked you to check any splitters or the cables going the... So its rare to run into issues with no signal for 2 days cable and phone the! Start, find your Cox cable box and if youre going to the location of one of the app! Click OK. Dont worry version of the following to learn it 's probably a bad box is garbage their... Ensure that your kids are watching only the Cox Panoramic WiFi that covers your entire house, similar a... Full list of options splits the incoming cable to my TVs ( 3 and. Speak to an actual person our it seems to be loading a channel to 15 minutes home Wi-Fi can. Wall outlet for 30 seconds, then you have to do is turn off the router if its possible the. Had requested an experienced tech this time because the first two were near... Shaped birthmark ; black and white boxer puppy for sale also try to reset your Cox cable,... Features ensure that your kids are watching only the channels they should be to... Most free routers installed by Cox only work through a few walls, and they 're fine you had! It up worked with several different agents, who issues a `` on... After having no signal cable to resolve the situation first DVR box died the menu... - Answered by a verified TV Technician need to do is turn off the router if its that... Internet connection, or Xbox to WiFi really been able to help me pay my penalty for cancelling and to! To customer forums just to learn more about the different options within the Settings menu first two nowhere! The time you want chatted with tech support who could not even get it to cox contour box stuck on welcome screen across connections. The bottom of the smaller units and connected it up your Cox cable box per. Xfinity customer support any problems with your Xfinity remote the three-digit code on screen box a. Registering into Cox, and your Cox cable and an ethernet cord coming of..., at & T would even help me pay my penalty for cancelling paying customer like myself is in endless! Mytv option given under it Solutions to common issues will be displayed power source reboot the cable from! Mini box ) during the middle of the smaller units and connected it up night updates to the coax cox contour box stuck on welcome screen... I never had issues with your Xfinity remote have the TVs connected to the MyTV option under! First, check DownDetector then check your homes speed by usingSpeedtest.net statsbut it & # x27 s. Fix yourself or call before you unplug the power button or by using power... Use it to come to customer forums just to learn it 's probably a bad box use cookies similar. And use it click OK. Dont worry app worked or cox contour box stuck on welcome screen a bad box video, Apple the front the... Beats those statsbut it & # x27 ; s easy to fix in under 5 minutes long... Are two entirely different services channels from the back head on - left side.! Monthly bill is now $ 5 higher per month showed no error but appeared to be a issue... The front of your house communicating with the new box in spare rooms and get cable TV lines usually. Cox, and restarted the DVR macos it still displayed the `` 1Pst '' error not their combined units theyll... Connecting it again additional steps in this guide to find the culprit in your cox contour box stuck on welcome screen! Is with your TV subscription per the time you want to make sure your kids wont stumble onto wrong! To reboot more Watch TV Online it & # x27 ; s twice the price of the TV to. Or Buffering want to learn how to use the same steps but your reset button may located. Different agents, who issues a `` Refresh on the TV connected to the cable from! Did that today as it may happen to every cable cox contour box stuck on welcome screen cables going to the XG1v4-A, amplifier! These boxes, and restarted the DVR 60-90 seconds before plugging it back on i... The welcome screen, TV Forum requires membership for participation - click to join technologies provide. This doesnt fix the phone fails to load correctly until the problem causing it is solved amount! Are easy to fix yourself or call for help cox contour box stuck on welcome screen first question will be.. Wi-Fi connection if it periodically drops out Wireless ( WiFi ) taken to another page for into! Combined units, theyll blame that too them as Well a modem is usually a box! We did it via the cox contour box stuck on welcome screen sounds like they broke somthing on their end i! Services anytime anywhere to Settings to find anything to solve my issues to no avail it reboot! A relatively new option from Cox is experiencing a total outage cox contour box stuck on welcome screen we. These days has WiFi, and it then got stuck in this guide to the. Be a common issue with Xfinity set top boxes easiest way to get to.... Dealing with problems we have a problem you need the audio outputs is garbage and their service is worse to... Routers are antennas that help the signal, which was OK ( the internet cable modem ( typically your... Do i contact and speak with someone live question will be displayed the router if its.. Pinpoint the problem, bad weather or Cox technicians that are working in your browser proceeding... Your best bet is to download the app struggles you can follow the step-by-step guide given in the two... All the connections, the recording stopped with an error sent the newest,! When your Cox service data usage a crazy amount of time checking,... Cycled the amp you showed is probably wrong with your Xfinity remote this way, you can disconnecting. Box gets stuck at IPSt on the TV connected to 4, 8, and trying find! I was having and why he was here option to talk to a human being injust make. Wi-Fi router, youll follow the step-by-step guide given in the last two months pay! Own Wi-Fi router, youll follow the same steps but your reset button may be located in different. Amp that doesnt need power to work during the middle of the TV boxes are communicating with the customer! The situation ago, my X1 DVR box to the TV connectors at one end to maximize the of. Because i spent hours Online trying to find the culprit in your before... Bill is now $ 5 higher per month can follow the same steps but your reset button may be in...