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28.10.2010 - 28.10.2010 01.30 h - 04.00 h
Bangkok University - Kluaynamthai Campus - Bangkok


KM World Seminar Series

Designing the Innovation Process: Building, Managing, Communicating and Measuring

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Slides + Research publication (Crafting organizational innovation processes)


By Dr. Kevin Desouza


Two universal truths underpin most business operations: (1) unless businesses can demonstrate value to their  stakeholders on a constant basis they will lose customers and markets and get overrun by the competition, and  (2) to generate business value, an organization must constantly innovate, and do so in an effective and efficient   manner. Innovation is a crucial component of business strategy, but the process of innovation may seem difficult  to design and manage. To plan organizational initiatives around innovation or to bolster innovation requires a  firm grasp of the innovation process. Few organizations have transparently defined such a process. In this presentation, I will describe the process of innovation and propose mechanisms to measure the value of innovation. The innovation process will be broken down into the discrete stages and for each stage, context, outputs and critical ingredients will be discussed. Findings are based on extensive study of over 30 top US and European companies with mature innovation processes.


Dr. Kevin C. Desouza is on the faculty of the Information School at the University of Washington. He holds adjunct appointments in the  College of Engineering and at the Daniel J. Evans School of Public Affairs. He currently serves as the Director of the Institute for Innovation in Information Management (I3M) and is an affiliate faculty member of the Center for American Politics and Public Policy, both housed at the University of Washington. He founded the Institute for National Security Education and Research, an inter- disciplinary, university-wide initiative, in August 2006 and served as its Director until February 2008. He holds a visiting professorship at the Faculty of Economics, University of Ljubljana. He has held visiting positions at the Center for International Studies at the London  School of Economics and Political Science, the University of the  Witwatersrand in South Africa, Groupe Sup de Co Montpellier  (GSCM) Business School in France, and the Accenture Institute for  High Business Performance in Cambridge, Massachusetts (USA).  In the private sector, he founded the Engaged Enterprise and its  think-tank, the Institute for Engaged Business Research. The Engaged  Enterprise was a global strategy consulting firm with expertise in  the areas of knowledge management, crisis management, strategic deployment of information systems, and government and competitive  intelligence assignments.

Dr. Desouza has authored Managing Knowledge with Artificial Intelligence (2002), co-authored The Outsourcing Handbook (2006),  Managing Information in Complex Organizations (2005) and Engaged Knowledge Management (2005), and edited New Frontiers of  Knowledge Management (2005) and Agile Information Systems (2006). His most recent book is Managing Knowledge Security  (2007). In addition, he has published articles in prestigious practitioner and academic journals.

new_frontiers_of_knowledgeengaged_knowledge_mgmtoutsourcing_handbook agile_info_systemsmanaging_knowledge_security








More Information about Dr. Desouza can be found at



13:00-13:30 Registration and Seating

13:30-13:45 Welcome Address by Dr. Siriwan Ratanakarm – Assistant to the President for Academic Affairs, Bangkok University and by Dr.Wantanee Chongkum, Department Director, Innovation Culture Promotion, National Innovation Agency and by Dr. Vincent Ribière – Managing Director of the IKI-SEA

13:45-14:30 Designing the Innovation Process: Building, Managing, Communicating and Measuring – Part 1 by Dr. Kevin Desouza, Director of the Institute for Innovation in Information Management, University of Washington.

14:30-14:45 Coffee break - Networking

14:45-15:45 Designing the Innovation Process: Building, Managing, Communicating and Measuring – Part 2

15:45-16:00 Questions and Answers


Language: English

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First Name, Last Name, Company
Position, Email address, Phone

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Or contact us by phone from October 18th, since Bangkok University will be closed between 11th and 15th October, at 02-350-3500 ext. 1420 - Khun Thavisa


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